Privacy policy

Introduction

We operate this Privacy and Cookies Policy because we are committed to safeguarding the privacy of those using our website and the confidentiality of any information that we collect about you. This Privacy and Cookies Policy sets out how we will use any personal information that we may obtain from you. If we change any of the terms of our Privacy and Cookies Policy we will post the revised policy on our website at www.londonsupplements.co.uk behind the "Privacy and Cookies Policy" link at the bottom of each page.

Whenever you submit your information to us, whether it be by using our website, by email, over the telephone, in person or by any other means, you are consenting to our collection and use of such information in accordance with the terms of this Privacy and Cookies Policy and, if you subscribe via our website, are opting to be added to our mailing list.

We are committed to ensuring that all personal information we hold is treated properly and in accordance with the Data Protection Act 1998. In accordance with the Data Protection Act 1998, we are required to explain to you how we will treat any personal data which we collect from you.

What information do we collect and how do we use it?

It is possible to visit and browse our website without being required to tell us who you are or reveal any information about yourself.

If you register with our website, place an order or enter a promotion or competition using our website, we will ask for certain information which may include your name, invoice address, delivery address, credit or debit card number, expiry date and issue number (where applicable), other account details, PayPal account details, e-mail address and telephone number. If you place an order using our website, we will use your information to process your order and for customer service and administration purposes. If you enter a promotion or competition using our website, we will use your information to process your entry in accordance with the relevant promotion/competition terms and conditions (which you should familiarise yourself with before entering).

Where you have given consent, we, companies in the same group as us and carefully selected third parties may use your information to inform you of special offers, promotions, new products, competitions and changes to our website via post, telephone, email, or other appropriate means. If you subscribe to our mailing list but subsequently decide that you no longer wish to receive such mailings please contact our Customer Services team at brumcrepes@gmail.com

If you correspond with us using email, we may retain the content of your email messages together with your email address and our responses in order to manage your account. Your telephone calls to us may be monitored for training and quality control purposes.

In the event that you provide us with feedback regarding our products, we may disclose that feedback to our suppliers and to other users of our website.

You warrant that any information you supply to us is accurate and up to date, that you will inform us if any such information requires updating, and that if you submit a third party's details to us you have that third party's permission to do so.

Your personal information will not be used for any purpose to which you have not consented. We will not sell any of your personal information to any third party without your permission.

Third Parties

We will share personal information about you with third parties who are directly involved in dealing with any inquiry, order, or competition/promotion entry made by you, where we are legally required to do so, where we are required to enforce our Terms and Conditions of Sale and/or Terms of Use, where required in order to protect the rights, property or safety of London Supplements, our customers or others, or where we have stated otherwise on our website.

If you subscribe to our mailing list we may send you details of third parties' products and services from time to time. We may also pass on your information to carefully selected third parties for the purpose of marketing unless you tell us otherwise by ticking the relevant box situated on the mailing list subscription page. However, if you respond to any third party who contacts you, that third party rather than us will become the data controller of any information you provide to that third party and you should ask for details of how it will use that information.

If you place an order or enter a promotion or competition using our website, we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you may provide may be disclosed to a credit reference or fraud prevention agency in connection with such checks, and those agencies may keep a record of that information. Any such checks will only be carried out for the purposes of confirming your identity. We will not perform any credit checks using such personal information and your credit rating will not be affected.

We may also disclose your personal information to third parties in the event that we sell or buy any business or assets (in which case we may disclose your personal information to the prospective seller or buyer of such business or assets) or if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and subscribers will be one of the transferred assets.

Security

We will take all reasonable steps to protect your personal information. However, the Internet is global and no data transmitted via the Internet can be guaranteed by us to be completely secure during transmission. We cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default. It is possible that the information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between you and us.

Access to your information

You have a legal right to see a copy of the personal data (as defined under the Data Protection Act 1998) that we keep about you, subject to certain exemptions. Except where you only wish to verify the registration details that you have submitted for our website requests for such information should be made in writing to The Data Protection Officer, Brum creperie springmeadow road B15 2gh, United Kingdom along with payment of a fee of £10.

In accordance with the Data Protection Act 1998, we follow security procedures in the storage and disclosure of your information. We may therefore request proof of your identity before disclosing certain information to you. Please contact us at the above address if you have any reason to believe that information we hold about you is inaccurate.

Verification of registration details

If you wish to verify the registration details that you have submitted for our website, you can do so by emailing us at brumcrepes@gmail.com or writing to us at Brum creperie, springmeadow road B15 2gh, United Kingdom. In accordance with our standard security procedures, we may require you to provide proof of identity before we provide any related information to you. Such proof of identity will be the email address and password that you submitted upon registration (as may have subsequently been amended by you). You must keep your registration email address and password secure as you are responsible for any action that we take in response to a request from an individual using such email address and password. We recommend using your internet browser's password memory facility, as such a facility increases the chance of somebody else obtaining your personal information.

General provisions

1. Personal data controller, in compliance with GDPR (hereinafter referred to as „Regulation“), is Brum creperie, company ID, based in United Kingdom, Birmingham (hereinafter referred to as „Controller“);

2. The contact details of the Controller are: e-mail: brumcrepes@gmail.com, tel.: 07383151558;

3. Personal data is any information that relates to an identified or identifiable natural person.

The source of personal data

1. Controller processes personal data obtained with consent from Customer and collected through the contract to purchase and fulfillment of the electronic order created in the e-shop Brum creperie.;

2. Controller processes only the identifying and contact details of Customer which are necessary for the fulfillment of the contract to purchase;

3. Controller processes personal data for shipping and accounting purposes and for the necessary communication between the contracting parties for the duration required by law. Personal data will not be made public and will not be transferred to other countries.

Purpose of data processing

Controller processes personal data of the Customer for the following purposes:

1. Registration on Brumcreperie is in compliance with Chapter 4, Section 2 of GDPR;

2. For fulfillment of the electronic order created by Customer (name, address, e-mail, telephone number);

3. To observe law and regulations arising from the contractual relationship between Customer and Controller;

4. Personal data are necessary for the fulfillment of the contract to purchase. A contract cannot be concluded without personal data.

Duration of personal data storage

1. Controller stores personal data for the period necessary for the fulfillment of rights and obligations arising from the contractual relationship between Controller and Customer and for the duration of 3 years following the conclusion of the contractual relationship;

2. Controller must delete all personal data after the expiration of the period required for the storage of personal data.

Recipients and processors of personal data

Third parties processing personal data of the Customer are subcontractors of the Controller. Services of these subcontractors are indispensable for the successful fulfillment of the contract to purchase and processing of the electronic order between Controller and Customer.

Subcontractors of the Controller are:

• Webnode AG (e-shop system);
• Shipping company;
• Google Analytics (website analytics);

Rights of Customer

In compliance with the Regulation, the Customer is entitled to:

1. The right of access to personal data;

2. The right to rectification of personal data;

3. The right to the erasure of personal data;

4. The right to object to the processing of personal data;

5. The right to data portability;

6. The right to withdraw consent to the processing of personal data in writing or by e-mail sent to: brumcrepes@gmail.com;

7. The right to lodge a complaint with the supervisory authority in case of suspected breach of the Regulation.

Security of personal data

1. Controller declares to take all technical and organizational precautions necessary for the protection of personal data;

2. Controller has taken technical precautions to secure data storage spaces, in particular securing access to computer with a password, using antivirus software, and performing regular maintenance of computers.

Final provisions

1. By placing an electronic order on the website Brum creperie Customer confirms to be informed about all the conditions of personal data protection and accepts them to the full extent;

2. Customer accepts these rules by ticking the checkbox in the order purchase form;

3. Controller can update these Rules at any time. New, updated version has to be published on his website.

These Rules come into effect on 01/02/2021